FAQ

COVID-19 money-back guarantee
All Top4 Ski Pass holders benefit from a COVID-19 money-back guarantee. In the event of a lockdown and the closure of all Top4 ski areas between 1 December 2021 and 3 April 2022, you will receive a pro rata refund. This refund will be given in cash, or, if you purchased your pass online, we will transfer the money to your credit card. No refunds will be issued for restrictions caused by weather or snow (the usual insurance provisions apply).

How do I get my money back in the event of a Covid-19 lockdown?
The refund process for Top4 passes will only commence after the end of the season. Keep your pass until this time; in the event of reopening, the pass will continue to be valid.
During a lockdown, the Top4 pass is not valid in the entire area of validity (incl. public transport).

Online purchases
If you have purchased your subscription via the online shop at www.top4.ski, you will automatically receive a refund on the stored payment method after the end of the 2021/22 season. The refund process will only commence after the end of the season. During a lockdown, the Top4 pass is not valid in the entire area of validity (incl. public transport). Please note that the processing of refunds may take up to 8 weeks. If you have not received a refund by 30/06/2022 at the latest, please contact Top4@jungfrau.chwith your booking number and full name.

Counter purchases
If you have purchased the subscription at a sales point, valley station or railway station, please get in touch with them directly after the end of the season. The sales staff will provide you with a corresponding refund for the period of non-use. Please note that the refund must be claimed from 3 to 30 April 2022, after which the claim expires. Applications received later cannot be considered. Written or telephone refund orders will not be accepted. Please contact a Jungfrau Railways sales point (link to sales points). Top4 passes can only be refunded in the respective ski region in which the pass was purchased.

Safety plan
The Top4 ski areas are implementing a COVID-19 safety plan based on guidelines from the Federal Government and the canton of Bern. All closed means of transport, e.g. railway wagons, cabins and gondolas, may only be occupied to two thirds of the maximum transport capacity. In principle, the following applies: passengers can only travel with a mask.

Mandatory mask-wearing
The mask obligation ("mouth and nose protection") applies in all means of transport of Top4 (railway, cable car, gondola, chair lift, ski lift), as well as in all waiting and queuing areas. When wearing a mouth and nose protector, we refer to the recommendation of the BAG to wear a medical mask. There are "neck tubes" on the market which also meet the guidelines of a medical mask. Masks must be worn in indoor public areas such as railway stations or cable car stations. In addition, a distance of 1.5 metres must be maintained. Masks are also mandatory in all waiting areas (indoor).

Personal responsibility and solidarity
We ask our guests to comply with the following guidelines:

  • Clean your hands regularly with soap or sanitiser.
  • Stay 1.5 metres away from other people, where possible.
  • If you feel unwell, stay at home.
  • It is mandatory to wear a mask on any form of transport throughout the Top4 area.
  • Please note the Code of Conduct in our train stations, on our trains and on the mountains. These rules are widely publicised via posters and announcements.

How much does the Top4 Ski Pass cost?
Adults can obtain the Top4 Ski Pass during the advance sale period for just CHF 777. Normally the adult season pass costs CHF 1’100. Young people aged 16 to 19 can get the Top4 Ski Pass for CHF 499. After the advance sale period, the pass is available for CHF 710. The Top4 Ski Pass for children aged 6 to 15 is available for CHF 333. After the advance sale period for CHF 475.

Where is the Top4 Ski Pass valid?
Top4 Ski Pass holders can use all lifts and mountain transport in the ski areas of Adelboden-Lenk, Gstaad, Jungfrau Ski Region and Meiringen-Hasliberg.

Will I get my money back in the event of a lockdown?
Yes, all Top4 Ski Pass holders enjoy a COVID-19 money-back guarantee. In the event of a lockdown and the closure of all Top4 ski areas between 1 December 2021 and 3 April 2022, you will receive a cash pro rata refund.

Do the Top4 ski areas have a safety concept in place?
Yes, the Top4 ski areas have developed their own safety concept. This is based on the relevant COVID-19 guidelines from the Federal Council, local authorities and industry associations.

Is the Top4 Ski Pass also valid for Glacier 3000, the ski regions Jaunpass, Oeschinensee, Sunnbühl and the facilities there?
No, the Top4 season pass is not valid for Glacier 3000. You must purchase a separate ticket to access the Glacier 3000 area. Also the ski areas Jaunpass, Oeschinensee, Sunnbühl are not included in the Top4 Ski Pass. 

When can I start using my Top4 Ski Pass?
The Top4 Ski Pass for adults, young people and children is valid in the four ski areas of Adelboden-Lenk, Gstaad, Jungfrau Ski Region and Meiringen-Hasliberg from 1 December* to 30 April.
* Valid in November in ski areas that open their winter operations.

Where can I purchase the Top4 Ski Pass?
The season pass for the Top4 ski areas can be purchased on our landing page or directly at the mountain transport ticket offices.

How do I receive my Top4 Ski Pass if I make my purchase online?
The Top4 Ski Pass can be sent to your home by post or picked up directly from the mountain transport operator with a voucher on your first ski day.

Is a deposit required for the Top4 Ski Pass?
No, a deposit is not required for the ski pass. You can keep the pass and renew it next year on the landing page of the website or in person at the mountain transport ticket offices.

Can other persons, such as friends or family members, use my Top4 Ski Pass when I am not using it?
No, the Top4 Ski Pass is issued for a single person and is non-transferable.

I am a local resident in one of the four ski areas. Do I pay a lower price when I purchase the Top4 Ski Pass?
No. Your status as a local resident is not a factor. The prices for the Top4 ski area season pass are the same for everyone in a given age category.

Do I get my money back if I am unable to use the Top4 ski pass I purchased due to accident or illness?
No, the purchase price of the Top4 winter sports pass is non-refundable. We therefore recommend that you take out insurance when you buy a season ticket. The insurance, which you can take out when you purchase your ticket, will refund you the cost of the subscription on a pro rata basis in the event that you have an accident or are ill.
Cost of insurance: CHF 63/season

Do I get my money back if I am unable to use the Top4 ski pass I purchased due to an extended stay abroad?
No, the purchase price of the Top4 winter sports pass is non-refundable.

What do I need to do when I am unable to use the Top4 ski pass due to an accident or illness and if I have purchased the insurance?
With the insurance «Pass Protect», which you have purchased while buying your Top4 ski pass, you will be refunded (a proportionate share) in case of an accident or illness. Please get in contact with the Solid Insurance in order to submit an application.

Address :
SOLID AB
Route de la Fonderie 2
Postfach 45
1705 Fribourg

or via e-mail claims@solidab.ch

Following documents need to be submitted:

  • Copy of the ski pass (or the receipt where it is visible that an insurance has been purchased)
  • Entire address
  • Bank account details with IBAN and SWIFT
  • In case of an accident or illness a doctor’s certificate